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American Medical Response of Santa Clara

American Medical Response (AMR) was Santa Clara County's exclusive 9-1-1 paramedic ambulance transport provider since 1979 and had renewed its contract with the county in 2001. The current contract extended over a 10 year period of time and will end on June 30th, 2011. We are proud of our 40+ years of emergent service to the community. We look forward to the continued provision of our non-emergent services with our partner hospitals and convalescent homes.

Under the current system today, AMR staffs paramedics on as many as 33 advance life support (ALS) transport ambulances daily. These ambulances are strategically placed throughout the county. AMR has implemented a satellite based Global Positioning System (GPS) in the county to locate out 9-1-1 ambulances with precision accuracy. This enhances dispatch's ability to send the closest ambulance to an emergency.

Santa Clara County AMR had customized a first responder programs for several cities and was currently the first responder in the City of Sunnyvale. These specialized Quick Response Vehicles (QRVs) were Ford Expeditions and were maintained and stocked with many of the same items as a 9-1-1 transport ambulance. These vehicles were located at specific Fire Stations and responded with Fire Engines to 9-1-1 calls. They assisted and treated patients to shorten the length of time the arriving ambulance paramedic spends with the patient at the scene.

In addition, the EMS system supplemented its system by placing paramedics on non-transport fire vehicles. This program is known as the first responder paramedics program. Often the first vehicle to arrive at an emergency scene, local fire vehicles now carry a paramedic who can immediately begin medical evaluation and life sustaining care. AMR had subsidized the subcontracting fire agencies 3.5 million dollars annually to support this program.

Santa Clara County AMR has more then 300 full-time and part-time paramedics and EMTs. We believe our medical professionals deliver the highest quality pre-hospital care in the county and our training is more detailed and in depth. In addition to our field employees, there are about fifteen Administrative and Support personnel who assist with the day-to-day operations and customer support. AMR is able to provide the latest equipment, training and ongoing education to our employees because of our size and structure locally and nationally.

Our goal is to provide the residents of Santa Clara County with the very best management of illness and injury. Our continual employee training and strong relationships with allied agency personnel illustrate our value and clinical excellence. We consistently monitor and evaluate patient care through our data systems and train and collaborate with the local medical community on enhancements to our EMS system to ensure the highest quality care for our patients.

Santa Clara County Size and Scope (2006 data)
• 1,312 square miles
• 1.8 million residents
• 15 cities and districts
• 95,727 calls for emergency services
• 73,709 ALS (9-1-1) transports
• 275 ALS (9-1-1) calls on average every day (one call @ every 5 minutes)


(408) 574-3800 Phone • (408) 574-3825 Fax •                                                
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